Press question mark to learn the rest of the keyboard shortcuts. It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. She`s a lawyer in California, and we`re going to call her Hannah. She figured out how to get out of her Regus lease sooner, saving her $4,459. Please email me at [email protected] with your company name and details and Ill make sure youre quickly assisted. And, as I am moving to another state, it won't be possible for me to continue with the same. hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg ` f * Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. We apologise if for any reason you didnt receive these reminders. Where appropriate, well also take steps to prevent the situation from happening again. So i got pissed and report to the customers' service so they will return my deposits of 3 month but it cant be done. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? This letter should be written in a professional, polite, and diplomatic tone with no visible hints of frustration or anger. You're going to be billed for an entire year. You should receive your refund within 30 days after your agreement end date. Our customers satisfaction is our priority. due to insufficient funds. Yes. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. This is a very unprofessional way of handling the situation as this concerns health and safety. Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. Interested in a product or service at this location? Today I haven't visited a Regus office in over two years yet the bills keep coming. The reps refuse to escalate blatant misconduct on their part to their management. Case reference number: C-6953809-Z0V3 The quality of Regus office space is good and available services/appliances were reliable. It was a nice experience with the club. Moreover, forthwith please remove my name from all the associated records too. We cant guarantee you will be able to use the same office over consecutive days as these are allocated on a first-come, first-served basis, but you can ask the on-site community team if they can help reserve the same office for you on the days you need. . A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. Anyone can write a Trustpilot review. Any service that you do not require can be opted out through your online account. They sited the non renewal clause but I have no copy of the contract in my account. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. Well. Kind regards, Open the Amazon Prime cancellation page. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Best regards, I only need to book workspace occasionally - why should I register? We offer a number of different membership options. Yes, we do get it back, however for a small business this is substantial amount. Try ipostal1. Thank you, Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, This comment was posted by a verified customer. Deplorable behavior by Dr. Carrie Jaffe. I would love the opportunity to help further but havent been able to identify your account. Global Customer Service at Regus, **BEWARE OF MANY HIDDEN CHARGES ON YOUR INVOICES! My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. I have been charged for restoration fees even though the office was not restored at the time of my move in. But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. Its an automated process. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. I wish you all the best for all your future endeavors. Since you have not made the payment for these invoices, you are being charged late payment fees and your account was handed over to our debt collection team. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. I have received a GBP14.75 charge after registration. A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. Global Customer Service at Regus, They auto renew your contracts without your permission. I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days. Did yours get refunded? So many people saying the same thing. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Michelle Spire It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that Best wishes, %%EOF Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Transparency is very important in everything that we do. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Please know that we would not pass your account to a collections team unless reasonable efforts were made to contact and support you with any payment concerns; this is always a last resort. As a result, your current term will end on 31st December 2022. hb```a`` My membership number is XXX-0000-11111-0000. Let me assure you that we most certainly do not hate our customers. I was using the regus for couple years. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. This is also very unfair as we are paying for an office that we are not using because of the heating. Without further options, I contacted my credit card company and they put a stop on the payment. Youre able to bring one guest per visit. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. DO NOT BE FOOLED BY UPFRONT LOW PRICING. We continue to pay every cent owing, but are delivered sub-par for what we are paying for. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. In case, there is any cancellation fee or refund, make sure to include the same in the. Not most people, I bet. And answer could take 2-3 weeks! She at least implied that Hannah`s use of the printer was a nuisance. Customer service is simply poor. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. The additional increase in your monthly fee is due to the annual indexation. Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. Regus is extremely recommended if you want to lose your hard earned money. 279 Viverra. Regus helps businesses find and create the right workplace for their people. And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Looking forward to getting your confirmation receipt. In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. this is absolutely gross and scam. Hard revenue focused. Your email address will not be published. Assistant Global Customer Service at Regus. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. I have never experienced such horrible customer service! If processed correctly online, we would not be able to ignore your requests. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Verification can help ensure real people write reviews about real companies.