Cloud-based NICE WFM delivers comprehensive offerings to expand the reach with aligned business strategies. Several export file types include Activity Code information from the exception table and the schedule table. Such business applications are primarily used by internal personnel, but in some cases are used by outside vendors and clients as well. View the job description, responsibilities and qualifications for this position. SimplyHired ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on SimplyHired. I do have to say having real-time updates and ETAs for the customers is extremely helpful and gives customers peace of mind of when they can expect the roadside driver to arrive at their location., - Sandy Swift, BDC Associate, Audi Exchange. scheduleOT, schedulePaid, scheduleWeeklyHours, Copyright 2005-2023 NICE LTD | NICE CXone All Rights Reserved. Driving Driving: Unmatched Digital Driver Assistance, Driving Intelligence: Explore Agero Insights & Media. It all happened in our Founder, Sid Wolk's living room. Armed with a phone book, a pencil and pad of paper, and a rotary telephone, he made it happen. To learn more, visitwww.agero.com. Based on exhaustive research, it is a simpler, more efficient and engaging way for agents to positively interact with customers. Enter your State Farm email address to log in. The action you just performed triggered the security solution. This export provides information based on data that IEXWFMIntegrated received from historical ACDintegration files. This export metrics and details about the active forecast for a specified contact type (CT). This export is similar to theAgent Activity Detail export, except it provides data about scheduled versus actual activity. The Agero blog: our musings on drivers, clients, and our communities. See how our digital-first products and services can benefit your business. IEX WFM Export includes this line even if a custom sort order wasn't specified.. A blank line appears below the header lines in the output file. Identifying opportunities to improve CCC metrics and leads deep dive analysis to address forecasting deviations below target metrics. Streamlines the workflow with intuitive, context-sensitive controls, Empowers agents to personalize interactions with customer data and information in seamlessly integrated panels, Optimizes collaboration within the contact center and beyond with presenceaware address books, Enables agents to pace contact handling according to current conditions by displaying real-time statistics for agents, teams and queues. Get an Overview for the Leaders Matrix at glance. Cloudflare Ray ID: 7a2a0aa1ee81921a THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. Displayed here are Job Ads that match your query. NICE IEX WFM Integrated Overview NICE IEX WFM Integrated is a proven, industry-leading enterprise grade solution to tackle your most challenging and complex contact center staffing and employee engagement challenges. If your output files contain the header: IEXWFMExport includes Agent DataGroup values in the output file with the formatting they have in the database: IEXWFMExport can export data from 3 general categories of data: agent, contact type(CT), and management unit(MU). Each category has several options you can choose from depending on the type of data you need. The Role of Automation in Schedule Management. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. Armed with a phone book, a pencil and pad of paper, and a rotary telephone, he made it happen. Sign In. IEXWFMExport generates output files that contain the extracted data. ADP Vista HCM. If you do this, you can designate the attribute you want, If you define an attribute during configuration, the value assigned to each Activity Code for the specified Activity Code attribute that matches the defined attribute is used for the output file's. This export provides information about an agent's adherence on a per-day basis. If you are a towing service provider that is not currently working with Agero, we encourage you to apply today. Click to reveal commitPlanReq, schedOpen. The color coding really helps you to easily see when it's time to follow up with a service provider., Once we started using Swoop, we felt we could see more tows coming in compared to before. We would not be successful without easy communication/collaboration. WFM Business Analyst (NICE-IEX System Administrator) at Agero. If you don't define a sort order, IEXWFMExport includes all fields in the default sort order. Provides summary information about the total scheduled time for each day and the agent's overall adherence. How would you describe the companys work-life balance? This export is similar to the Agent Adherence by Attribute Detail export, except it provides summary information about the agent's overall adherence for the specified attribute. For more information, see the .css-73vru1{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;outline:2px solid transparent;outline-offset:2px;color:var(--chakra-colors-neutral-700);line-height:var(--chakra-lineHeights-shorter);size:md;-webkit-text-decoration:underline;text-decoration:underline;}.css-73vru1:hover,.css-73vru1[data-hover]{-webkit-text-decoration:none;text-decoration:none;color:var(--chakra-colors-neutral-1000);}.css-73vru1:focus-visible,.css-73vru1[data-focus-visible]{box-shadow:var(--chakra-shadows-none);outline-color:var(--chakra-colors-magenta-800);outline-offset:2px;border-radius:var(--chakra-radii-sm);}SimplyHired Privacy Policy. We are proud to have the largest community of WFM professionals. This export provides details about a specified queue related to the number of actual contacts handled, abandoned, and so on. Enable proactive and reactive alerts to manage outliers, built on motor club specific machine learning. The dynamic, context-sensitive supervisor interface is purpose-built for the needs of supervisory staff, providing them with single-point access to crucial performance information and the ability to intervene when necessary. Number of Customer Records. using our solution and providing ideas for improvements. Provides detailed information based on period for agents' scheduled events and their actual adherence. Once you've become an Agero Service Provider, simply visit www.AgeroProviderPerks.com, enter your Vendor ID and fill out the member registration form to get started. Build, publish and maintain optimized schedules across Uline's national customer service team. Provides details about the agent's scheduled events and their actual adherence. This table shows the legacy names and the new terminology that replaced them: Key Facts about IEXWFMExport OutputFiles, totalAct, totalInAdh, totalOutAdh, totalSched, adhPct, activityEnd, activityInOffice, activityBusiness, activityAvail, Wherever drivers go, were leading the way. Swoop Tow Management This export provides information about an agent's adherence on a per-day basis. If an attribute isn't defined when the export is configured. Driver support is so complex and multifaceted, and we get to rethink it from every angle to make the experience better for everyone involved. NICE Workforce Management suite enables advanced strategic planning, AI predictive forecasting, and agile scheduling through machine learning. NICE IEX WFM Integrated Overview NICE IEX WFM Integrated is a proven, industry-leading enterprise grade solution to tackle your most challenging and complex contact center staffing and employee engagement challenges. (132 reviews) Starting at $ 97.21. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Find startup jobs, tech news and events. Workforce Management Software. Trouble accessing your account? 57. How do you collaborate with other teams in the company? This export provides revised forecasts based on changes made to specific metrics. In October of 1972, Agero (then known as Cross Country Motor Club), completed our very first roadside assistance service. Powerful re-forecast and re-simulation for net staffing, manage published accurate schedules and track adherence. 5.196.26.210 .css-30w4xf{display:none;}@media screen and (min-width: 48em){.css-30w4xf{display:inherit;}}Sign In / Create Account.css-1edzhxc{display:inherit;}@media screen and (min-width: 48em){.css-1edzhxc{display:none;}}Sign In / Sign Up. We would like to show you a description here but the site won't allow us. This export is similar to the Agent AdherenceDetail export, except it provides agent adherence metrics for a specified Adherence Attribute Code. Provides direct support and consulting to end-users, assisting in the development of department-specific applications or reports as assigned. Trusted by more than 5 Million users across the globe. IEXWFMExport allows you to export data from IEXWFMIntegrated. Research salary, company info, career paths, and top skills for Business Analyst (Workforce Management, NICE-IEX) To deliver exceptional, modern & seamless roadside assistance, accident management & connected vehicle experiences to customers worldwide. Moving to the cloud has been a boon for us and a boon for all of our users. To learn more, visit www.agero.com. 2023 Agero, Inc. A Cross Country Group Company. Help us better understand your business requirements, A little more about the business & preferred time of the call, Lastly, a few more details to help us serve you better. NICE CXone has been recognized as a leader by Forrester Research in The Forrester Wave: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020. IEX WFM Export includes Agent Data Group values in the output file with the formatting they have in the database: DatesYYYMMDD, where YYY is the year minus 1900. scheduleBusiness, scheduleAvail, scheduleOpen, NICE lets you anticipate business demands and optimize your workforce with the industry's most intelligent and accurate omnichannel forecasting engine. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Performance & security by Cloudflare. For general questions or customer support please visit our Contact uspage. By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy. Agero's flexible, dynamic tools can transform the entire dispatch management experience, with powerful features including: Dispatch Algorithms Built on motor club experience, tested with the largest B2B provider in North America, configurable to your market. Agent Data Group Value Formatting. Works collaboratively with other team members to develop comprehensive scalable data solutions which support cross-functional needs. Its a win-win.. Improves the ability to manage agents with real-time performance metrics, Streamlines the listen, coach, barge, and takeover process for live interactions, Optimizes SLA levels with real-time monitoring and the ability make adjustments to resolve shortfalls, Simplifies the management of agent skill assignments and proficiencies, Enables on-the-go access with a mobile-aware, HTML5 design. Our ability to easily access info and share across the organization, especially in this WFH environment, shows Agero's commitment to teamwork. Learn the many ways were leading. Helping over 30,000 drivers every day through a unique combination of intelligent software and human power. Best candidate will be call center focused writing and developing call flows. This export provides a list of agents with identifying information, including log on ID, social security number, and email address. This export provides a list of actual agent activity on a per-agent, per-day basis, based on ACD-to-IEXWFMIntegrated. Please contact your System Administrator. The dynamic, context-sensitive supervisor interface is purpose-built for the needs of supervisory staff, providing them with single-point access to crucial performance information and the ability to intervene when necessary. This export provides an overview of details from all queues assigned to particular contact type (CT). Bachelors degree required in a business related field, e.g., Finance, Accounting, Management, Math, etc; MBA Preferred. The specified Agent Data Group description. As someone who loves solving puzzles and problems, I'm like a kid in a candy shop every day at Agero. In celebrating each others differences, we lift each other up and create space for innovation and community. Some of the legacy terminology remains in the names of elements used in some of the IEXWFMExport output files. The agent is a dynamic interface designed for the streamlined handling of all contact center interactions, regardless of channel. Reviews the work of others and enforces standards-of-use. Our digital intake options include: Find out how we can help you deliver a seamless digital experience to your motor club, clients, and consumers around the world. Deliver transparency with client and dealer portals, enabling requests, monitoring and reporting. Continuous innovation and improvement as we look to the next 50 years. If an output file is specified for more than one entity, If data exist for an agent that has been deleted from, The first line of every output file starts with, The second line of every output file begins with. This software offers various workforce management tools, including e-learning, workforce management, hiring, & customer relationship management. Powerful Features for Enhanced Dispatch Management. Apply for the Job in Business Analyst (Workforce Management, NICE-IEX) at Dallas, TX. AgeroSupport.com is an award winning network of roadside service providers which offers variety of roadside assistance programs, benefits and support to its members. The real-time agent data is received by NICE IEX Workforce Management from Avaya CMS. Trouble accessing your account? If you don't use IEXWFMExport to obtain these values, you must develop other means to retrieve and process the raw data to derive the values. Total Amount. Key performance indicators are budgetary (labor hour utilization), data accuracy, data integrity and the ability to meet agreed deadlines. Working knowledge of computer systems, concepts and technologies related to databases and knowledge management. 1-First tab has a MTD Adherence summary by Site which will simply tell you if your site is on goal or not. Workforce Management Scheduler (South of Milwaukee) . Were not just driving our clients forward. activityOpen, activityOT, activityPaid, Sorry, this job was removed at 9:10 a.m. (CST) on Tuesday, October 25, 2022, Find out whos hiring remotely Nationwide, By clicking continue you agree to Built Ins. IEXWFMExport generates most of the output files in a pipe-delimited CSV format. This export provides the number of Open minutes by date and by time for a MU for a specifiedcontact type (CT). How has your career grown since starting at the company? Provides Tier 1 triage for reported issues within the managed set of applications. Transform planning, forecasting, scheduling, and intraday management to execute the NICE WFM Suite with excellence. Home Copyright 2023 by IECIS Terms Of Use Privacy Statement Copyright 2023 by IECIS Terms Of Use Privacy Statement Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. Continue. Enter the email address associated with the office you'd like to see. Figure 1: NICE IEX Workforce Management R4.6 interoperability with Avaya Aura Contact Centre R6.2 and Avaya Communication Server 1000E R7.5 PG; Reviewed: SPOC 6/19/2013 With IEXWFMExport, you can export data from three general categories:Agent, Contact Type (CT), and Management Unit (MU). Trouble accessing your account? Instead, they are calculated values that IEXWFMExport produces when it runs an export. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Based on exhaustive research, it is a simpler, more efficient and engaging way for agents to positively interact with customers. This export is similar to the Agent ResultsDetail export, except without the period data. Please log in using your AgeroSupport username and password. CS1000E connecting to a Contact Centre via an AML connection. Includes a daily summary of each activity's duration. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Incredibly talented and passionate employees Were meeting this expectation one roadside event at a time,through technology informed by decades of engineering andexperience. Streamlines the workflow with intuitive, context-sensitive controls, Empowers agents to personalize interactions with customer data and information in seamlessly integrated panels, Optimizes collaboration within the contact center and beyond with presenceaware address books, Enables agents to pace contact handling according to current conditions by displaying real-time statistics for agents, teams and queues. You can email the site owner to let them know you were blocked. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. ACDpriority, and other specifications are included in this line (if applicable). Password Leading innovation in workforce management for contact centers, the NICE WFM Suite drives automation, overcomes complexities, and extends digitalization. Role Description and Mission: Intelligent automation and self-scheduling, enabling employee flexibility and agility. Post author: Post published: June 23, 2022 Post category: assorted ornament by ashland assorted ornament by ashland Weve long been a leader in the US & are transforming the industry not just here but globally, creating new experiences for the consumer, client, call center agent, service provider, dealership & repair shop. Includes detailed information about activity start and stop times. As a leader in the Workforce Management industry for over two decades, this cloud WFM product encompasses all workforce planning needs. Together, we can drive seamless experiences for motor clubs, clients, customers and providers around the world. The agent is a dynamic interface designed for the streamlined handling of all contact center interactions, regardless of channel. NICE has been named a Leader in the 2021 Gartner Magic Quadrant for WEM. 57 * $10. Whether youre looking to grow your business, keep your trucks moving, or just to get started with motor club work, we can help. Artificial intelligence (AI) powers the industrys most accurate omnichannel forecasting engine, and machine learning simulation modeling ensures a smarter, more precise schedule every time. Easy to use, easy to train and easy to configure different views to support different agent types. .css-as7amh{font-size:var(--chakra-fontSizes-sm);font-weight:var(--chakra-fontWeights-semibold);line-height:var(--chakra-lineHeights-base);display:inline-block;}All 55, Sign in or create an account to save jobs, .css-lvyu5j{margin-right:10px;}Broadpath.css-1t92pv{margin-right:20px;color:var(--chakra-colors-neutral-700);white-space:nowrap;}Remote.css-epvm6{white-space:nowrap;}2.9 .css-fy0zar{color:var(--chakra-colors-yellow-500);height:12px;display:inline-block;}, Responsible for skilling agents with necessary lines and priorities. This export provides an agent list typically used with third-party integrations. Agero Provider Perks We offer a wide range of discounts on the services an items you use every day to run your business. This directly translated into more cost savings over the life of the project. new U.S. passenger vehicles covered by Agero. A lot has changed since that very first event, but a few things have stayed the same: Our promise to provide valuable insight to our clients Everyone is locked into their work but no one is chained to their desk. Built In is the online community for startups and tech companies. NICE Workforce Management is a cloud-based employee management suite designed to meet the needs of businesses of all sizes, across all industries. Responsible for scheduling of employees on and off phones and, BA/BS degree in Business, Statistics or related field. Get personalized recommendations from our experts on call! nice iex jobs . You can use the extracted data in reporting or other applications. Public Storage offers competitive compensation program, in addition to medical,. Experience with Avaya Voice Systems (Avaya 7.x platform) including configuration, Takes proactive steps to ensure schedules match the arrival of calls or offline work (email/chat/survey/sms) queues to include recommending solutions to, Applies Critical Thinking Uses fact-based analysis to guide decision-making, applies critical thinking to develop options and consider impacts, demonstrates, The analysis performed by this individual is substantially complex and requires a high degree of analytical skills, independent decision making, and, Maintain a good and current knowledge of the scientific and technical literature pertinent to the project and necessary for development of state-of-the-art, Maintain staffing and headcount records and develop hiring plans for long- and short-range planning efforts across all workload streams (Inbound/Outbound/Chat, Demonstrated success with driving results and coaching teams to excellence. This website is using a security service to protect itself from online attacks. This includes the number of contacts, login time, talk time, handle time, and so on. Your IP: The IEX-RTA interface utilizes a client-server model with Avaya CMS being the "client" and NICE IEX being the "server".